Terms & conditions

Terms and conditions

You are buying from HeymesBalticAmber who can be reached on below address:

Mayak Art House
Ul. Stojalowskiego 2
43-300 Bielsko-Biala
Poland

Cancellation & Returns

Customers will have 14 days to cancel an online contract for no reason, free of charge. The 14 days will start on receipt of goods (where goods, or goods and services, are purchased) and on the date of the contract (where services are purchased).

The customer will be responsible for returning the goods unopened to our address above.

If a contract is cancelled during the cooling-off period, provided that the goods are returned within 14 days of the customer giving notice of cancellation, the supplier must refund:

  • the price within 14 days of the cancellation date
  • Postage costs will never be refunded!

The full price & shipping costs are included in your order, we will not be responsible for any taxes or additional rates due to customs and import rates in your country.

Exceptions:

Our shop may offer Custom Made products, made especially for you, on your request.
Custom Made products are not falling under above return policy, there is no cancellation right or return policy applicable on Custom Made product, unless the products themselves arrive with a fault or broken. In that case please get in touch with us asap, providing photographs and clear description of the faulty product.

Delivery Date

Goods will be send within 3 working days, with priority mail & registered.
Approximate delivery times:
-Europe : 1 to 2 weeks
-Australia & NZ: approximately 4 to 6 weeks
-USA: 2 to 3 weeks in normal periods, sometimes 6 to 8 weeks in busy seasons

Additional notes

You will always receive the exact product shown on the photos, every piece is unique due to working with natural amber only.
I photograph all products myself, in good light conditions, and try to include photos on every product with darker and lighter backgrounds so the colours will display at their best. However your monitor or viewing device might not always exactly render the exact hues.
If the product does not satisfy you please contact me , I accept returns 14 days from delivery date, and would like my customers to be happy.

Some can be repeated with slight differences, I do accept custom orders in case you’d like a different combination.